Privacy Policy

Last updated: 9 October 2026

This policy explains what personal data Recharge Desk collects through dubairechargedesk.org, why, and how long it is kept.

1. Who is responsible

Recharge Desk, 70 8 Street, Al Quoz Industrial First, Al Quoz, Dubai, United Arab Emirates. Questions about data go to support@dubairechargedesk.org or +971 4 512 7840.

2. What we collect

From the recharge form: the UAE mobile number to be topped up, the amount requested, the line type if you select one, an email address if you provide one, and any note you add.

From the contact form: your name, email address, an optional phone number, an optional subject and your message.

If you call, email or write on WhatsApp, we hold whatever you choose to tell us in that exchange.

3. What we never collect

There are no card fields, no bank detail fields and no password fields anywhere on this website. We do not ask for Emirates ID numbers or copies of identity documents, and we never ask for a one-time passcode sent to your phone.

4. Why we use it

• To contact you and confirm the number and the amount before a top-up is placed.
• To place the top-up you have confirmed and settled.
• To answer questions and handle problems with a request.
• To keep the records required of a business operating in the UAE.

We do not sell personal data, and we do not use it for advertising profiles.

5. Who else sees it

Only the staff handling your request, and the payment or telecom intermediaries strictly needed to deliver a top-up you have agreed to. We also disclose data where the law of the United Arab Emirates requires it.

6. How long it is kept

• Requests that were never settled: deleted within 90 days.
• Completed requests: kept for the period required by UAE record-keeping obligations.
• General correspondence: deleted within 12 months unless it concerns an open matter.

7. Security

The site is served over HTTPS. Access to request records is limited to the staff who need it. The strongest protection is structural: because no card, banking or identity data is collected, none can be exposed from this website. The security page has more detail.

8. Your rights

You may ask what we hold about you, ask for it to be corrected, or ask for it to be deleted where no legal obligation requires us to keep it. Write to support@dubairechargedesk.org and we aim to respond within 30 days.

9. Cookies

This site uses only the cookies and local storage needed to remember your language choice and whether you have dismissed the cookie notice. Details are in the cookie policy.

10. Children

The service is intended for adults. We do not knowingly collect data from anyone under 18. If such data reaches us, write to us and it will be deleted.

11. Changes

This policy may be updated; the date at the top shows when it last changed.